We are Wales Millennium Centre - Fire for the Imagination
Role Title: Duty Manager (Part time 20 hour per week annualised) 12 Month fixed term
Salary: 14,189.14
Closing Date: 29/05/2024
Interview Date: WC 03/06/2024
WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival. We kindle emerging talents with fresh, provocative, and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
About WMC/Our Department:
Our Duty managers are first and foremost great leaders. You will support our Venue Operations managers in operationally leading our team of 300 people to create a memorable experience for all.
We fire the imagination through our experiences, creating authentic and special memories by going the extra mile.
As a Duty Manager you will keep the team motivated and drive excellence on shift. Your goal is a Knowledgeable team, that promotes the Centre’s vision.
About the Role and Responsibilities:
- You will work with our Venue Operations Managers to lead the team day to day.
- Create clear and concise briefing documents to ensure the whole team are aware of activity in your area and deliver operational briefings.
- Be the first point of contact to resolve customer or artist issues arising in your venue and work to resolve these on shift.
- Support the Venue Operations Managers in creating and delivering training to keep the team at the top of their game.
Your role is subject to a DBS check
- Experience in managing and leading team is essential ;
- Experience in managing casual workers and volunteers would be an advantage;
- Be able to manage and guide the team in a dynamic working environment;
- Hold a Personal License and ensure that the Centre complies with its Premises License and other statutory regulations.
- To be fully conversant with the Health, Safety, Fire and Security regulations, including maintaining and develop appropriate risk assessments.
- The ability to speak Welsh will be advantageous.
- Prepared to work on a rota basis to cover the building’s opening hours which are 09:00 – 23:00, but which may change occasionally;
What’s in it for you?
- 25 days of annual leave plus bank holiday, based on a 35-hour week, pro rata for part time.
- 8% Company contributed pension (for your 3% contribution)
- Enhanced maternity, paternity, adoption, and shared parental leave (subject to length of service)
- Health cash plan: receive money towards dental and optical care, complimentary treatments such as chiropractic, osteopathic and acupuncture treatments.
- Medical Assistance membership which includes remote access to GP, counselling, and physiotherapy sessions
- Employee assistance programmes which include access to support services for legal, financial, and family concerns
- Life assurance of 4x annual salary
- Discounted theatre tickets
- Social club
- Free access to learn Welsh online
£5 all-day parking available on working and non-working days. At Wales Millennium Centre, our commitment to diversity and inclusion goes beyond words; it is a fundamental aspect that guides our actions. Adhering to the principles outlined in Section 158 of the Equality Act 2010, we actively embrace positive action in our recruitment and selection processes. Recognising the underrepresentation of specific groups, particularly individuals with disabilities, and those from Black, Asian, and ethnically diverse backgrounds, within our workforce, we have implemented proactive measures to address this disparity.
Through our positive action approach, applicants of our advertised roles from these underrepresented groups, meeting the minimum criteria detailed in the role profile, will be shortlisted for interview selection. Our commitment extends beyond meeting legal obligations; we aspire to cultivate a workplace that authentically embraces the rich diversity of our global society.
